Frequently Asked Questions
Everything you need to know about our luxury fragrances and services.
Are your oud oils and perfumes 100% authentic?
Yes, at Royal Oud, we pride ourselves on sourcing only the finest, 100% pure oud and premium ingredients. Each fragrance is crafted to meet the highest standards of luxury perfumery.
How long does shipping take for international orders?
International orders typically arrive within 7 to 14 business days. We provide tracking information for all shipments so you can monitor your luxury purchase every step of the way.
What is your return policy for opened fragrances?
Due to the personal nature of our products and hygiene standards, we can only accept returns on unopened and sealed items within 30 days of purchase. We recommend trying our sample sizes before committing to a full bottle.
Do you offer gift wrapping for special occasions?
Absolutely. Every Royal Oud purchase comes in our signature luxury packaging, and you can select an additional premium gift-wrapping option at checkout for a truly royal presentation.
Are your products cruelty-free?
Yes, we are committed to ethical beauty. None of our finished products or raw ingredients are tested on animals.
How should I store my oud to maintain its quality?
To preserve the integrity of your fragrance, we recommend storing your bottles in a cool, dark place away from direct sunlight and extreme temperature fluctuations.